Punjab Agro's Five Rivers - Case Study

About Punjab Agro's Five Rivers

Five Rivers is based in Chandigarh, Punjab. It is a government-led initiative that provides organic food products to customers to promote healthy farming and eating. Their products include organically farmed spices, lentils, flours, rice, jams, mustard oil, jaggery, fruit juices, honey, and more.

Business Requirements

Increase order volume

Fasten the checkout process

Send order status updates

Provide support to customers

Answer routine queries

Solutions

WhatsApp Chatbot

Product Menu

Order Tracking

Conditional Chat Flows

Broadcast & Drip

Live Chat & FAQs

Development

Five Rivers leverages a full-fledged WhatsApp storefront developed by BotPenguin. This WhatsApp chatbot enables customers to access product catalogs, place orders, track deliveries, & cancel orders seamlessly, thus increasing their sales & streamlining operations. Additionally, it offers live chat, FAQ responses, and notifications for round-the-clock customer support.