About Optique
Optique Optometrists, with 20 branches across South Africa, offers comprehensive eye examinations and a wide selection of eyeglasses and contact lenses for men and women, benefiting patients seeking quality eye care.
Optique - Case Study
GrumpNow is a free, fast and anonymous public transport complaints app.
Business Requirements
Reduce average booking time
Boost engagement rates
Answering routine questions
Solutions
Website Chatbot
Facebook & WhatsApp chatbot
Simplybook Integration
Live Chat & FAQs responses
Training on custom data
Interactive Menu Buttons
Development
Optique employs a chatbot named 'Meg' across their website, WhatsApp, and Facebook to assist customers with common queries. BotPenguin integrated the chatbot with Simplybook.me for quick appointment scheduling via chat. Additionally, live chat support is available for personalized assistance.
Other Details
Client
Optique
Services
Chatbot Deployment & Booking Platform Integration
Business Type
Optical retail & eCommerce
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