Optique - Case Study


About Optique

Optique Optometrists, with 20 branches across South Africa, offers comprehensive eye examinations and a wide selection of eyeglasses and contact lenses for men and women, benefiting patients seeking quality eye care.

Business Requirements

Reduce average booking time

Boost engagement rates

Answering routine questions


Website Chatbot

Facebook & WhatsApp chatbot

Simplybook Integration

Live Chat & FAQs responses

Training on custom data

Interactive Menu Buttons


Optique employs a chatbot named 'Meg' across their website, WhatsApp, and Facebook to assist customers with common queries. BotPenguin integrated the chatbot with Simplybook.me for quick appointment scheduling via chat. Additionally, live chat support is available for personalized assistance.

Other Details

  • Client


  • Services

    Chatbot Deployment & Booking Platform Integration

  • Business Type

    Optical retail & eCommerce

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