About OckyPocky
OckyPocky is an educational app for children aged two to six, focusing on counting, matching, and identifying colors and shapes. The app's engaging design, simple graphics, fun animations, and immersive sounds motivate kids to learn. Parents can track their child's global rank, and the app offers Live Chat classes with the top 1% of teachers to enhance English and creativity. With 50+ interactive activities, it promotes basic skills through fun visuals and sounds. Additionally, it includes Story Time, weekly free books, global contests, and daily stories. It is available on iOS and Android platforms.
Business Requirements
Live learning in a chat interface
Clear doubts of parents & kids
Answer common questions faster
Register app issues promptly
Solutions
Live Chat with human handover
Conditional chat flows
Training the chatbots on FAQs
Quick responses and chat buttons
Development
The development process for OckyPocky's Live Chat feature involved implementing a mobile app and landing page live chat functionalities. The team integrated a user-friendly chat interface, ensuring seamless communication between parents, children, teachers, and support. The human handover was added for personalized assistance, and conditional chat flows optimized user interactions.
Extensive training of the chatbots on FAQs enabled quick responses, addressing common questions promptly. The result is a dynamic Live Chat feature that enhances the English learning experience, supports clear communication, and addresses user concerns on both the app and landing page interfaces.
