Joget DevelopmentInsurance Provider Cuts Claim Time by 90%
Learn how a Philippines-based insurer accelerated claims processing and policy workflows using a Joget-powered platform.
Claims Automation
Policy Lifecycle
Regulatory Compliance
75K+
Policies Managed
28K+
Claims Processed
92%
Document Accuracy
99.5%
Uptime Ensured
About the Client
A mid-sized insurance provider seeking to modernize its fragmented policy lifecycle operations, ranging from creation to claims. With digital-first ambitions and a growing customer base, they needed a scalable and fully automated solution that required minimal engineering overhead.
IndustryInsurance
Founded2011
Employees350+
Country
PlatformWeb-based Insurance Portal
Use CaseEnd-to-end Policy Lifecycle Automation
Outdated systems, fragmented workflows, and manual processes blocked scale, slowed claims, and frustrated users across the entire policy lifecycle.
Manual Workflows & Approval Delays
Most policy actions-creation, approvals, claims-relied on email chains and spreadsheets, leading to long processing times.
Fragmented User Roles
Internal agents, finance teams, and approvers worked across disconnected systems, making collaboration difficult.
Document Chaos
Certificates, claims, and receipts were often mismanaged or delayed due to manual generation and no unified storage.
Low Visibility into Statuses
Customers lacked real-time updates on policy, renewal, or claims status, resulting in support overhead and dissatisfaction.
Inconsistent Payment Tracking
No proper link between policy status and payment status, causing refund errors and missed receipts.
No Integration Layer
The system couldn’t connect easily to external CRM, ERP, or broker tools due to a lack of APIs.
Solution by Relinns
Relinns implemented a low-code policy management platform using Joget DX8. It featured modular components for insurance workflows, including auto-approvals, real-time tracking, & full document control.
Dynamic Policy Builder
Define reusable templates for vehicle, health, life, etc., with configurable forms, document rules, and business logic.
Multi-Tier Approval Workflows
Admins, underwriters, and managers can approve/reject with full audit logs and SLA timers.
Integrated Payment Gateway
Live payment tracking post-approval with automatic receipt generation and refund flow on cancellation.
Claims Processing Engine
Customers/agents submit claims via guided forms with file uploads and automated validation.
Automated Document Generator
Generates and manages certificates, approval letters, claim summaries, and renewal slips using Joget PDF plugin.
Role-Based Dashboards
Agents, customers, approvers, finance users, and claims handlers have unique interfaces and task views.
Renewal & Cancellation Management
Rule-driven workflows to auto-initiate renewal alerts or process refund-triggered cancellations.
API-Ready System
CRUD-enabled secure APIs to integrate with CRMs, client portals, and brokers.
Alerts & Notifications Engine
Email and SMS updates for every critical milestone—approval, payment, claim decision, expiry, and more.
Results
With automated policy management software, the client streamlined operations, reduced claim delays, and empowered every team member through connected workflows, live updates, and automation.
40% Drop in Manual Errors
Automation eliminated form errors, validation mistakes, and doc mismatches across workflows entirely.
10× Faster Claim Processing
Claims close under 24 hrs using workflow automation, cutting 6+ days from the old approval cycle.
90% SLA Compliance on Renewals
Automated alerts ensured agents responded to renewal requests within SLA timelines for all segments.
70% Fewer Support Tickets
Dashboards with real-time updates reduced helpdesk load by resolving status queries at the source.
92% Document Accuracy
Generated documents meet formatting & compliance rules, reducing rework and error-related SLAs.
3× Increase in Policy Throughput
Workflows tripled processing capacity without hiring, with automated approvals & bulk operations.
Audit-Ready Document Trail
Every document links to a policy ID with logs, timestamps, and version history for audit-readiness.
Cross-Team Visibility
All teams, from finance to claims, work from a shared dashboard with clear, role-based task access.
Deployment Overview
Using Joget’s platform, Relinns architected a modular, workflow-driven system with agile sprints. It ensured scalable automation across policy issuance, claims, approvals, and third-party integrations.
Joget DX
Low-code platform for rapidly deploying insurance-specific workflows and business apps.
JavaScript & HTML5
Used for building interactive, responsive UI components across admin and customer portals.
MongoDB
Robust relational database managing transactional policy, claims, and payment data.
REST APIs
Syncing with external CRMs, KYC systems, payment processors, and communication services.
AWS Cloud Hosting
Ensures uptime, data security, and scalable resource provisioning.
JWT Authentication
Enables secure access and role-based controls across web and mobile layers.
Why They Choose Relinns
Relinns was selected for its deep insurance expertise, proven low-code delivery model, and ability to launch scalable, integrated policy platforms rapidly.
Certified Joget Expertise
End-to-End Development
Insurance Domain Specialists
Seamless API Integrations
UX-First Design Thinking
Full IP & Source Code Ownership
Enterprise-Grade Security
Agile, Remote-Ready Delivery
Client Testimonial
“Thanks to Relinns, we now operate with clarity, automation, and speed. Claims that used to take days are now resolved in hours, and customers finally have the visibility they deserve. The Joget-based system has transformed our digital backbone.”
~ A leading company, Sweden
Let’s build your next digital policy management platform—scalable, transparent, and efficient.